Shipping and Returns
Do you have questions about your order, products, the website, or Pur'Homme in general? Our team is here to help you:
Delivery of my Order
Where can I have my order delivered?
We deliver in mainland France and its overseas territories, as well as in Belgium, Luxembourg, Switzerland, the Netherlands, the United Kingdom, Germany, Ireland, Spain, Monaco, and the United States. Delivery rates and times for the countries we deliver to are available on this page.
We are working to make Pur'Homme available in as many countries as possible. If we do not yet deliver to your country, please let us know by sending an email to contact@purhomme.com.
How can I find my tracking number?
Your tracking number will be sent to you in your order's shipping confirmation email, once your order has been validated and prepared by our warehouse. Haven't received the email? The tracking number for each order you've placed can also be found in your customer account.
What are the delivery methods and costs?
All information on our prices and delivery methods is available on this page.
How long does delivery take?
Normally, our packages are shipped within 48 hours in mainland France. During periods of high demand (such as Christmas) or bad weather conditions, delivery times may be extended. Find delivery times by country and shipping methodon this page.
When will my order be shipped?
A three-step Pur'Homme delivery? You order, we prepare, then we ship - always as quickly as possible.
All orders placed before 9 AM are prepared and shipped the same day (excluding weekends and public holidays). After 9 AM, orders are processed and shipped the next day. Orders are then picked up by carriers at the end of the day. Once your package has been picked up, you will receive an email notification with the tracking number. After that, all you have to do is make space in your bathroom for your new products.
I would like to modify the content of my order, how can I do this?
Unfortunately, we cannot add or remove any items from your order. If you wish to return one or more products after delivery, please visit the returns section to find out how to proceed.
I made a mistake in the delivery address, what should I do?
Depending on the progress of your order, we may still be able to change your delivery address. However, if the order has already been taken over by the warehouse, we will no longer be able to modify it. Please do not hesitate to contact us as soon as possible via contact@purhomme.com.
I made a mistake in the email address, what should I do?
If your email address is incorrect, send us an email at contact@purhomme.com
I would like to cancel my order, is that possible?
If your order has not yet been processed by our warehouse, we can cancel and refund it. In this case, please contact us as soon as possible by email at contact@purhomme.com.
If the order has been sent to the warehouse, we will unfortunately no longer be able to cancel it. In this case, if you do not wish to keep your items, you can return your products via the Deliveries & Returns page.
I have a problem with tracking, who should I contact?
We're very sorry! Sometimes, the tracking number takes a while to update. If the situation doesn't change or your package is lost, contact us at contact@purhomme.com and we will help you as soon as possible.
My package was not delivered to the scheduled pickup point.
Sometimes La Poste or Mondial Relay are unable to deliver your package to the intended pick-up point due to logistical reasons (pick-up point closed, saturated). In such cases, it will be delivered to another nearby pick-up point. This type of situation is beyond our control.
Payments and Promotional Codes
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, and American Express). You can now choose to pay in installments (see next question).
What is three-time payment?
You can now pay for your order in 3 interest-free installments starting from €60 of purchase via the Alma payment platform. You can choose this option at the "Payment" step when confirming your order. Payment in three installments means three deductions: one today, one in exactly one month, and the last one in exactly two months. If you have any questions, please contact us by email at contact@purhomme.com
Is payment secure?
Obviously. Payments by credit card on the site are made via the secure payment system Stripe.com
Can I delete a saved payment method?
Of course! You can do this in your My Account area. If you need assistance, please email us at contact@purhomme.com.
When will my card be charged?
Your card will be charged once your order is accepted.
What can I do if my payment was declined?
This can happen: here are a few details to check if your payment was refused:
- Check if your payment details (including the CVV code) match what you entered.
- Has your card expired?
It's possible your bank refused the payment, perhaps due to spending limits. We are never given the reasons, so it's best for you to contact them to understand why.
If your situation doesn't match any of these points, send us an email at contact@purhomme.com. We will be happy to help you.
I have a promo code, where can I use it?
On desktop or mobile, enter your promo code by clicking on the shopping cart icon at the top right, then on "A promo code?". Then click on "Validate" to benefit from your offer/credit. In-store, provide the code to your advisor when checking out.
Can I use multiple promo codes when placing an order?
Our offers are not cumulative (neither on our e-shop nor in store). This is why, online, the promotional code field can only be filled with one code when validating your basket. If you're lucky enough to have two valid promo codes, it's up to you to choose the most interesting offer for you :).
I have placed my order but I forgot to enter my promo code
Unfortunately, once an order has been confirmed, we are no longer able to apply a promo code.
Returns and Exchanges
What is your return policy?
Do you wish to return a product to us? This is possible, as long as it is intact, unopened, and in its original packaging.
For all returns, please send us a short email to contact@purhomme.com, specifying your order number, the product(s) being returned, and the reason(s) for the return. We will then send you a return label and proceed with the refund of the product(s) concerned once received.
Exchanges or refunds for your items are possible within 14 days from the date of receipt of the order.
What should I do if I received the wrong product?
Should there be an error in your order, contact our team at contact@purhomme.com, and we will quickly find a solution.
An essential question to add to our FAQ?
Send us an email at contact@purhomme.com, and we'll take care of the rest!