Mix and Match
Do you have questions about your order, products, the website, or Pur'Homme in general? Our team is here to help you:
Payments & Promo Code
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, and American Express). You can now choose to pay in installments (see next question).
What is payment in two installments?
You can now pay for your order in 3 interest-free installments starting from €40 via the Klarna payment platform. You can select this option during the "Payment" step when placing your order. Payment in three installments means three deductions: one today, one in exactly one month, and the last in exactly two months. If you have any questions, please contact us by email at contact@purhomme.com
Is payment secure?
Of course. Credit card payments on the site are made via the secure payment system.
Can I delete a saved payment method?
Of course! You can do so in your My Account area. If you need help, send us an email at contact@purhomme.com.
When will my card be charged?
Your card will be charged once your order has been accepted.
What can I do if my payment was declined?
It can happen: here are a few details to check if your payment has been refused:
- Check that your payment details (including the CVV code) match what you entered.
- Has your card expired?
It's possible your bank refused the payment, perhaps due to spending limits. We are never given the reasons, so the best thing to do is to contact them to understand why.
If your situation doesn't match any of these points, please send us an email at contact@purhomme.com. We will be happy to help you.
I have a promo code, where can I use it?
On computer or mobile, enter your promo code by clicking on the shopping cart icon at the top right, then on "A promo code?". Then click on "Validate" to benefit from your offer/credit. In store, give the code to your advisor when checking out.
Can I use multiple discount codes when placing an order?
Our offers are not stackable (neither on our e-shop nor in store). This is why, online, the promo code field can only be filled with one code when validating your cart. If you were lucky enough to find two valid promo codes, it's up to you to choose the most interesting offer for you :).
I placed my order but forgot to enter my discount code
Unfortunately, once an order has been confirmed, we are unable to add a promotional code.
Delivery of My Order
Where can I have my order delivered?
We currently only ship within France.
We are working to make Pur'Homme available in as many countries as possible. If we don't yet ship to your location, please let us know by sending an email to contact@purhomme.com.
How do I find my tracking number?
Your tracking number will be sent to you in the shipping confirmation email for your order, once it has been validated and prepared by our warehouse. Haven't received the email? The tracking number for each order you have placed can also be found in your customer account.
What are the delivery methods and costs?
All information on our prices and delivery methods is available on the payment page after you enter your address.
How long does delivery take?
Normally, our packages are shipped within 3 to 5 business days in mainland France. During periods of high demand (such as Christmas) or adverse weather conditions, delivery times may be extended.
When will my order be shipped?
All orders placed before 9am are prepared and shipped on the same day (excluding weekends and public holidays). After 9am, orders are processed and shipped the following day. Orders are then collected by carriers at the end of the day. Once your package has been picked up, you will receive an email notification with the tracking number. After that, all you have to do is make space in your bathroom for your new products.
I would like to modify the content of my order, how can I do that?
Unfortunately, it is not possible for us to add or remove items from your order. If you wish to return one or more products after delivery, please visit the returns section to see how to proceed.
I made a mistake in the delivery address, what should I do?
Depending on the progress of your order, it may still be possible for us to change your delivery address. However, if the order has already been picked up by the warehouse, we will no longer be able to modify it. Please do not hesitate to contact us as soon as possible via contact@purhomme.com.
I made a mistake in the email address, what should I do?
If your email address is incorrect, please send us an email at contact@purhomme.com
I wish to cancel my order, is that possible?
If your order has not yet been processed by our warehouse, we can cancel it and issue a refund. In this case, please contact us as soon as possible by email at contact@purhomme.com.
If the order has been sent to the warehouse, unfortunately, we will no longer be able to cancel it. In this case, if you do not wish to keep your items, you can return them via the Deliveries & Returns page.
I have a problem with tracking, who should I contact?
We're very sorry! Sometimes, the tracking number takes a while to update. If the situation doesn't change or if your package is lost, contact us at contact@purhomme.com and we will help you as soon as possible.
My package was not delivered to the intended drop-off point.
It sometimes happens that La Poste or Mondial Relay are unable to deliver your package to the intended relay point due to logistical reasons (relay point closed, overloaded). In such cases, your package will be delivered to another nearby relay point. This type of situation is beyond our control.
Returns and Exchanges
What is your return policy?
Do you wish to return a product to us? That's possible, as long as it is intact, unopened, and in its original packaging.
For all returns, please send us an email at contact@purhomme.com specifying your order number, the product(s) being returned, and the reason(s) for the return. We will process the refund for the product(s) concerned once received.
Exchanges or refunds for your items are possible within 14 days from the date of receipt of the order.
What should I do if I received the wrong product?
If there is an error with your order, contact our team at contact@purhomme.com, and we will find a solution quickly.
An essential question to add to our FAQ?
Send us an email at contact@purhomme.com, and we'll take care of the rest!